Wednesday, April 22, 2009

AT&T expands its contact center portfolio

AT&T introduces Hosted Integrated Contact Services; discontinues CallVantage VoIP service
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Spotlight Story
AT&T expands its contact center portfolio

Steve Taylor By Steve Taylor and Larry Hettick
AT&T last week announced that it has expanded its contact center portfolio with a new hosted service that features a shared platform using Genesys software. In another announcement, AT&T notified customers that it is discontinuing its CallVantage VoIP service in 2009. Read full story

Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. Larry Hettick is a principal analyst at Current Analysis.

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04/22/09

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