Wednesday, August 31, 2011

Mobile contact center moves to the cloud

  BlackBerry 7 Compatible Apps: 10 Free Downloads | New AT&T app blocks SMS junkies from texting while driving
 
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Mobile contact center moves to the cloud
Most organizations need a way to route callers and Internet visitors to customer service experts within the company. Traditionally, larger companies have met the requirement with a physical call center, where stationary agents sit and handle customer queries directed to them from a queue. Read More


WHITE PAPER: Citrix Systems

Cutting Costs with a Virtual Workforce
This Forrester paper describes how businesses could lower costs across labor, facilities and travel by implementing a virtual workforce and validates the points with survey data from both the US and China. Read More

WHITE PAPER: Akamai Technologies, Inc.

Akamai Cloud Optimization for Amazon EC2™
The emergence of public cloud platforms and services has IT organizations thinking about which applications they want to keep in-house and which they can build within the cloud. Read more

BlackBerry 7 Compatible Apps: 10 Free Downloads
Looking for apps that are compatible with RIM's new BlackBerry 7 OS? CIO.com's Al Sacco spotlights 10 must-haves including apps for social networking, navigation, entertainment and a cool augmented reality browser. Read More

New AT&T app blocks SMS junkies from texting while driving
AT&T is now providing a detox service for SMS junkies who just can't help responding to text messages while driving. Read More

Sprint's mysterious Oct. 7 event fuels more iPhone, LTE speculation
Sprint poured more fuel on the iPhone rumor fire Tuesday by announcing a mysterious "strategy update" for press and analysts scheduled for Oct. 7 in New York. Read More


WHITE PAPER: Fujitsu

New TPC-E Benchmark Results Revealed
A "glue-less" design, where no additional hardware is necessary to run all eight CPUs and all memory slots enable the shortest route between processors, memory modules and I/O hubs inside a single chassis. It's just one of the many reasons Fujitsu servers are leading the way in TCP-E benchmarks and overall price/performance. Read now!

Verizon LTE net will cover 185M people by yearend, says CTO
Verizon CTO David Small today estimated that Verizon's LTE network will cover 185 million people by the end of the year, according to Frost & Sullivan analyst Ronald Gruia. Read More

Irene's wrath leaves 6,500 cell towers out, FCC says
Updated figures released by federal officials on Monday showed 6,500 cell towers and sites were damaged or disrupted as a result of Hurricane Irene. Read More

Groups ask FCC to rule against BART's mobile phone shutdown
Digital rights groups ask the U.S. FCC to rule against BART's decision to shut down mobile phone service during a planned protest. Read More


WHITE PAPER: Xsigo Systems

Building a Flexible Private Cloud Datacenter
This quick case study examines how a VMware vCloud services provider increased VMware performance and got 17 times more VMs per server with a converged infrastructure. Get insights on VMware best practices from a company that runs VMware for a living. Read now!

Isis carriers pump in $100M for mobile wallet plan
The three wireless carriers in the Isis mobile-payment joint venture are investing more than $100 million into the project, according to a published report. Read More

Driving LTE into the enterprise
In order to woo enterprises, LTE must exhibit more than just enhanced browsing and social networking. Read More

UPDATED: Android app connects city goers, green transport
Spotcycle lets users search for bicycles for rent in cities worldwide. Read More

 
 
 

GOODIES FROM MICROSOFT SUBNET
We've got books on System Center Opalis Integration Server and Microsoft training of the winner's choice from Webucator.. Enter here.

SLIDESHOWS

The world's geekiest license plates
This slideshow goes out to all those drivers who aren't afraid to say it loud: I'm a geek and I'm proud. It's filled with images of vanity plates so geeky that they prompted someone else to take a picture and post it on Flickr. Enjoy.

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